Tze Xing Lee

Engagement with patients to improve patient experience and increase understanding of Glaucoma

Glaucoma focus group enables patients and their caregivers to empower themselves with knowledge to aid themselves to cope with this chronic eye disease. In 2022 and early 2023, three runs of Glaucoma Focus Group sessions in SNEC revealed that participants from focus group expressed that they benefited and gain knowledge from either the Zoom or face to face session. Each run consisted of an average of 4 to 5 participants. The evaluation data gathered from this focus groups lead to the development of specific glaucoma education videos to engage the newly diagnosed patients. Such digital enhancement, patients and caregivers can gain knowledge on their condition while waiting for consultation by scanning a QR code on the leaflet handed out to them or on the wall notice.

Key sentences

• Recruitment of focus group participants
• Topics shared in focus group session
• Participant feedback
• Lesson learnt from focus group
• Future plan for patient education and engagement